Refund policy

Return & Refund Policy

Specialty coffee is a perishable product. Once a bag is opened, we can't resell it. But we stand behind every bag we ship, and if something's wrong we'll make it right.

What we cover:

If your order arrives damaged, has a compromised seal, or is the wrong item, contact us within 7 days of receiving it. Send a photo to sip@lot08.com and we'll reship or refund immediately. No argument, no long process.

Refunds:

Approved refunds are processed within 3 to 5 business days to your original payment method. COD orders are refunded via Instapay or bank transfer and we'll confirm the details with you directly.

Wrong coffee? Didn't arrive?

We'll sort it. Reach us within 7 days of your expected delivery date and we'll investigate with our delivery partner and reship or refund.

Contact us:

Call or WhatsApp: +20 1505686624
Email: sip@lot08.com

Always a human on the other end.